Privacy Policy

This Privacy Policy was last updated on 19/10/2023.

 ("we", "us" or "our") are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.

1. ABOUT THIS POLICY

To ensure this Privacy Policy is clear and easy to understand, we have used some terms that have a specific definition. Most of the defined terms are defined where and as they are first mentioned, but otherwise, in this Privacy Policy, the words defined in bold have the following meanings:

"We", "us" or "our" means LOVE REGGIE (ABN 82 105 546 659); and

“you” or “your” means our customers and end-users who:

• access and/or use the LOVE REGGIE platform and services (as defined below);
• request to access and/or use the LOVE REGGIE platform and services; and/or
• engage with us in any way, including participating in any of our competitions, promotions or marketing communications.

2. Openness and transparency

We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).  We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs.

By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.

3. Personal information

In this Privacy Policy, “Personal Information” has the meaning defined and regulated under the Privacy Act, which can include a wide range of data, such as names, addresses, phone numbers, email addresses, photographs, financial information, medical records, employment details, and more. It covers both factual information and opinions, regardless of whether or not it is true and whether or not it is recorded in material form.

By providing Personal Information to us, you agree to and consent to the collection, use, storage and disclosure of Personal Information by us as set out in this Privacy Policy.

The type of personal information we collect from you includes, without limitation, the following:

• your full name;
• email address;
• credit card information;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
• any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
• information you provide to us through customer surveys;
• billing information (including credit and bank details) via our payment processing partner as specified in our terms and conditions; or
• any other personal information that may be required in order to facilitate your dealings with us.

From time to time, we may de-identify, anonymise or aggregate your Personal Information to create “De-identified Information”, under which you can no longer be identified from the information, and there is no reasonable likelihood of re-identification occurring. For the avoidance of doubt, De-identified Information is not Personal Information.

4. Collection

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.  Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect Sensitive Information from you (as defined and regulated in the Privacy Act) unless you choose to provide such Sensitive Information in your engagements with us, in which case you acknowledge and agree that the processing of this information is based on your voluntary and explicit consent.  

We may also collect personal information from you when you fill in an application form, communicate with us, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.

If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

5. What do we do with your personal information?

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

• providing our website, products and services to you;
• administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
• billing you for purchasing or using our website, products and services;
• informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• responding to any inquiries or comments that you submit to us;
• verifying your identity;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

6. Disclosure of personal information

We may disclose your personal information to:

• third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
• any person or entity to whom you have consented to us disclosing your personal information to;
• our external business advisors, auditors, lawyers, insurers and financiers; and
• any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

7. Access and management

Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us.  See section 13: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.

We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database.  We will not charge you for making the request.

If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended.  We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.  

If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.

8. Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.

At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue.  You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at help@lovereggie.com.

9. Cross-border disclosure

We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you.  As at the date of this Privacy Policy, such third party recipients are located in the United States (Recipients).  

When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.

10. LOVE REGGIE website

When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

We may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of our website.

11. Security

We may hold your Personal Information in either electronic or hard copy (“Stored Information”). We take reasonable steps to protect your Stored Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Stored Information. For example, we:

• Require you to use a unique username and password to create a user account;
• Use end-to-end encryption technologies to encrypt your Stored Information;
• Use and operate on a secure cloud network; and
• Use identity and access management technologies to control access to systems on which information is processed and stored, including with any third party hosts we use from time to time;

As set out in clause 6, we will take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

While we take reasonable steps to protect your Personal Information from unauthorised access, use and disclosure, we cannot guarantee the absolute security of such information or that our systems will be completely free from third party interception. You transmit your Personal Information to us at your own risk and you have sole responsibility for maintaining the security of your passwords and/or account information.

12. COMPLAINTS

If you have a complaint about the way in which we have handled your Personal Information, or you want to  request access to or correction of your Personal Information, you should contact us. Our contact details are set out below in section 14.

If your complaint or request requires a response, we will consider your communication and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a complaint or request, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for guidance on alternative courses of action which may be available.

13. Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at help@lovereggie.com.

14. Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on our website.